FIXED COST SUPPORT
- We set a fixed monthly charge covering support of your managed devices which is scoped to suit your business requirements.
- Receive a preferential rate for labour that is lower than our standard rates.
- Provides increased reliability and stability for your IT systems, while smoothing out fluctuations in ongoing support costs.
- Responsibility on OmniNet to ensure critical device uptime metrics are met.
- Covers general IT remote support charges and remote diagnostics.
- Covers support to resolve standard issues that arise.
- Can cover minor change requests where applicable.
- Can be incorporated with remote system monitoring (RMM) and maintenance agreements.
- Proactively resolving faults and potential issues when RMM is incorporated.
- Annual technology roadmap aligned to your business strategies.